There’s more to building a great brand than a catchy tagline or having a clever technology acronym. Your product or service needs to provide a tangible solution that solves a pain point or specific benefits to your target customer. Most importantly, the difference in choosing you over the competition needs to be obvious - and this is where a well-crafted value proposition makes a huge difference.
What does it take to distill your big idea into a few sentences? Most importantly, how do you make yourself stand out as the invaluable option?
I will share five pillars for your value proposition - creating a framework that will clearly define what your product or service does best.
Clear Solution
We all come up with great ideas that we think are going to be “next level.” However, you should think critically about whether or not you are providing clear value for users. If your solution resolves a minor issue or delivers only a slight advantage, people will not be compelled to use it. Instead, your value proposition must be
anchored by bringing a tangible advantage
or experience to your customers.
Target Audience
As tempting as it is to solve all of the world’s problems, you should start by focusing on your own neighborhood. In other words, your brand needs to own a specific user base that fully understands the value of your business. For example, find a customer segment that fits the criteria of those who benefit most immediately from your services. After you build initial success with your core segment, that’s when you can start to think about your next big feature or new target market. Simply put, you need to walk with those you know before you run with a new crowd.
Features & Benefits
Even with next-level tech that’s light years ahead of its time, customers need to understand why using your product will deliver value. In other words, your features can’t simply stand on their own without clearly articulating the intrinsic benefit that they bring to customers. Your value proposition should include at least
three to five distinct features
that are backed by meaningful benefits to illustrate what your brand brings to the table. Most importantly, the benefits must be easily explainable and resonate as invaluable advantages for customers choosing your business.
Competitive Advantage
Unless you’re a “unicorn” and have created a category, you can’t own every single aspect of your business segment. As a result, your product or service should focus on one or two focal points that you can honestly claim for category leadership. This is not to suggest that you should conflate or misrepresent what your product can do. Instead, you need to identify what you do better than your competitors. From there, you can focus your messaging around what makes your solution compelling and special.
Reason To Believe
Beyond providing clear solutions for customers, your value proposition should present your brand that makes it more than just a collection of features and benefits. In other words, this is your opportunity to connect customers with your mission on a personal level. Ultimately, people want to feel good about the choices they make and feel a sense of ownership with the brands that they trust. More so than any tangible feature or benefit, your brand needs to connect with customers on a visceral level.
In summary, your value proposition gives your brand and mission a clear set of truths about what makes you stand out. It’s harder than ever to escape the noise of the competition. As a result, you need to ensure that everyone in your organization (and most importantly, your customers) is singing your song the way you’ve written it. Remember that anyone can make lemonade - but with your own lemons and sugar, it’ll become something that’s uniquely yours.